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Privacy Policy

While utilizing our services, we handle the personal data of our customers (referred to as “you,” “your,” or the “Customer”). This Privacy Policy (referred to as the “Policy”) furnishes you with details about the processing of your data. Within this Policy, you’ll discover information concerning the following:

  1. 1. Who oversees the management of your personal data and who should you reach out to?
  2. 2. What data do we gather about you and by what means is it acquired?
  3. 3. In what ways do we utilize your personal data?
  4. 4. How do we handle the storage and security of personal data?
  5. 5. Who has access to your personal data?
  6. 6. Is your data transferred to foreign nations or international organizations?
  7. 7. What rights do you possess and how can you assert them?

1. Who oversees the management of your personal data and who should you reach out to?

The entity responsible for managing personal data is Adnessy S.A.S., headquartered in Paris, France, with Business ID: 880 561 055 (referred to as “we,” “our,” “our Company,” or “Controller” hereafter). For inquiries or to exercise your rights regarding the processing of your personal data, you may contact Adnessy S.A.S. at [email protected].

2. What data do we gather about you and by what means is it acquired?

This section provides an overview of the personal data we gather and the methods by which we acquire it. For specific details on the purposes behind our data processing activities, please refer to Section 3 of this Policy. Any information that directly or indirectly identifies you or is associated with you is classified as personal data.

The majority of the data we gather from you is obtained directly through your interaction with our services. This encompasses: 
1. Information that you furnish directly to us, notably during website registration, inputting details into your user account, service ordering, engagement in our events and projects, or communication via customer support or social media platforms. This includes identification and contact details, specifically your name, surname, telephone number, email address, postal address, date of birth, username, password, and, if applicable, business identification number or tax registration number for entrepreneurs. Additionally, payment details such as bank information and other pertinent data like communication logs with our company or records of warranty claims.

2. Information that we automatically gather when you utilize our services includes data pertaining to your device (such as IP address, device type, operating system, and browser), website usage statistics (including visit date, time, duration, country of origin, and browsing history), and service usage data (such as login/logout details, account settings, fictitious capital value, account currency, and business strategy).

Certain information about you may be supplied to us by third-party sources, such as trading platform providers you select for utilizing our services, and social network operators if you opt to connect your social media accounts with an account on our website. This may encompass:

3. Information regarding the simulated transactions you’ve conducted (including financial instrument type, opening and closing times, investment amount, profit, and loss), as well as data sourced from social networks (usernames, profile pictures, and associated email addresses), may be included. For insights into how your personal data are managed by trading platform providers and social network operators for their respective purposes, please consult the privacy policies of those entities.

 

 

3. In what ways do we utilize your personal data?

We use personal data for the following purposes:

  • • Registration and user account

To access the services, registration on the website and the creation of your account are mandatory, necessitating the processing of your personal data.

Personal data:includes identification and contact details, alongside potential processing of data linked to your user account settings.

Legal ground for the processing: Processing is essential for contract fulfillment, and submission of this personal data is obligatory, as registration of your user account is not feasible without it.

  • • Delivery of services and fulfillment of rights and obligations outlined in the contract between us and the customer.

To furnish you with our services, encompassing the provision of relevant access, tools, support, and facilitating trades, it’s imperative that we process your personal data. In pursuit of this objective, the following guidelines are applicable:

Personal data: This includes identification and contact information, and for paid services, payment details, service usage data, simulated trade data, and if you choose to link your social media accounts, data from those networks as well.

Legal ground for the processing: Processing is essential for executing the contract through which we deliver our services or based on our legitimate interests. Following the cessation of service provision, we undertake personal data processing for a finite duration, crucial for exercising and safeguarding our rights in alignment with our legitimate interests.

  • • Communication regarding our services, products, or participation in events may include marketing material.

If you are a current or former customer, we may periodically send you marketing communications regarding our services. Additionally, we may send you commercial communications if you have provided us with your consent. Each email sent will be clearly labeled as a business communication and will include an unsubscribe link for easy opt-out from such communications. This process is governed by the following guidelines:

Personal data: Identification and contact data.

Legal ground for the processing: If you have utilized our services, we may occasionally send you marketing communications as per our legitimate interest, specifically to maintain contact with our customers. If you provide consent for us to process your data for marketing purposes, we will proceed with data processing accordingly.

  • • Customer support and communication

When you utilize our customer support services, we will handle your personal data. In this regard, the following guidelines are applicable:

Personal data: Identification data, contact data, other data and data from social networks, if you contact us through social networks.

Legal ground for the processing: Processing is based on our legitimate interest, namely in maintaining customer satisfaction and supporting the use of our services.

  • • Improving services

If you engage with certain aspects of our services, we will undertake the processing of your personal data to facilitate the development, testing, and enhancement of these services, as well as to bolster their security measures. In pursuit of this objective, the following guidelines are applicable:

Personal data: Identification and contact data, data about your device, website usage data, data on the use of the services, and data on the simulated trades.

Legal ground for the processing: Processing is based on our legitimate interest, namely in improving our services.

  • • Analytics

In order to gather insights into the usage patterns of our website and services, we analyze customer behavior. This process is governed by the following guidelines:

Personal data: Identification data, contact data, payment data, data about your device, website usage data, data on the use of the services, and data on the simulated trades.
Legal ground for the processing: Processing is based on our legitimate interest, namely in ascertaining customer behaviour and estimating customer preferences.

4. How do we handle the storage and security of personal data?

We store your personal data in an encrypted database across computers and other devices. To safeguard against unauthorized access, alteration, disclosure, or destruction of the collected and processed data, we have implemented organizational and technical security measures, which we rigorously adhere to.

5. How long do we process your data?

Personal data is processed to the extent required to fulfill the aforementioned purposes and for the duration necessary to achieve those objectives or as directly mandated by law. Subsequently, personal data is either deleted or anonymized. We adhere to the following timeframes for processing personal data:

  1. 1. For the purpose of contract performance and exercising rights and obligations related to the contract, including addressing complaints, settling damage claims, or any associated legal proceedings, personal data is processed for the requisite duration, not exceeding 10 years from the termination of the most recent contract.
    2. For the purpose of sending business communications without your explicit consent, personal data is processed for a maximum of 5 years from the expiration of the most recent contract between us, or until you express objection or unsubscribe from these communications.
    3. For the purpose of improving our services, we typically process personal data for a maximum duration of 6 months.
    4. To meet our legal obligations, we process personal data for the duration specified by the pertinent legal regulations. For instance, in compliance with tax regulations, personal data is processed for a period of 10 years from the issuance of relevant documents pertaining to your order.
    5. If you have provided consent, personal data is processed for the duration specified within the consent agreement.

6. Is your data transferred to foreign nations or international organizations?

We may share or transfer your data to individuals who assist us in delivering our services, notably the following:

  1. 1. The trading platform provider, to facilitate your execution of simulated trades.
  2. 2. Other third-party entities aiding in the operation of our website and provision of services include (but are not limited to) other companies within our group, hosting and cloud service providers, payment system operators and financial institutions, providers of customer support tools and services, IT companies and system administrators, marketing and communication agencies, consultants, and postal service providers.

Moreover, we may transfer your data to individuals with your explicit consent, as well as in instances mandated by law or by a judicial or any other legally binding decision. Each recipient of such personal data is contractually obliged to uphold your data protection rights in accordance with legal provisions and to process the data solely as per our instructions.

Certain third parties collect personal data for their independent purposes as controllers. In such scenarios, their own data processing regulations shall be applicable.

7. What rights do you possess and how can you assert them?

You can exercise all the rights outlined below, including the right to have your personal data erased and to withdraw your consent, by submitting a request to us via email at privacy@challenge4trading.com. Alternatively, you can utilize our contact details provided in Section 1 of this Privacy Policy. While there are no specific requirements for the wording of your request, please ensure it includes adequate details for us to assist you effectively (for example, identifying yourself, specifying the right you wish to exercise, indicating the action you want us to take, and providing details of the personal data you want erased or deleted).

In relation to the processing of personal data, you have the following rights:

  • • Right of access to personal data

At any point, you can request confirmation regarding the processing of your personal data. If we are indeed processing your data, we will furnish you with additional details regarding the processing. Upon your request, we will also supply you with a copy of the personal data being processed. Please note that while the initial copy is complimentary, subsequent copies will be subject to a nominal fee.

  • • Right to rectification of personal data

If we process your personal data inaccurately, you have the right to inform us, and we will promptly rectify any inaccuracies without delay. Should you register on the Website, you will have the ability to rectify and update your personal data independently by editing your user account.

  • • Right to erasure of personal data, also known as the “right to be forgotten”.

You have the right to request the erasure of personal data concerning you without undue delay in the following circumstances:

  • • If the data are no longer required for the purposes for which we collected or processed them;
  • • If you withdraw your consent to their processing, and there are no other legal grounds for their processing (this applies only in cases where we process personal data based on your consent);
  • • If you object to the processing, and there are no prevailing legitimate grounds for such processing, or if you object to the processing for direct marketing purposes; or
  • • If your personal data are being processed unlawfully.

We may not be able to fulfill a request for the erasure of personal data if their processing is necessary for exercising the right of freedom of expression and information, for compliance with any legal obligations, for the performance of a task carried out in the public interest, for the establishment, exercise, or defense of legal claims, or for other reasons provided for by law.

  • • Right to restriction of processing

In cases specified in Article 18 of the GDPR, you have the right to request from us the restriction of processing your personal data for a specified period.

  • • Right to data portability and to the provision of data in a machine-readable format

If automated processing is based on your consent or the performance of a contract, you have the right to receive your data in a structured, commonly used, and machine-readable format. Additionally, you have the right to request that we transmit this data to another personal data controller.

  • • Right to object

If we process personal data based on our legitimate interests, you have the right to object to such processing. Upon filing such an objection, we will refrain from processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

If we process your personal data for marketing purposes regarding our products and services, we will promptly cease such processing upon receipt of your objection. Consequently, we will no longer send you offers for our products and services.

  • • Right to withdraw consent

If processing is based on your consent, you have the right to withdraw that consent at any time. However, please note that the withdrawal of consent does not affect the lawfulness of processing based on the consent given before its withdrawal.

  • • Right not to be the subject of automated decision-making

Unless processing is necessary for entering into or the performance of a contract, permitted by applicable law, or based on your explicit consent, you have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.

  • • Right to lodge a complaint with the supervisory authority

If you believe that we are processing your data in violation of relevant legal regulations, you have the right to lodge a complaint with the relevant supervisory authority. Based on our registered office, our relevant supervisory authority is CNIL – Service des Plaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 France, or via https://www.cnil.fr/fr/plaintes. More information about the Office can be found on the following website: https://www.cnil.fr/en

8. Final provisions

We reserve the right to unilaterally change this policy, but we will only do so when necessary and will notify you of any such changes. You can access the latest version of this policy in your Client Section.